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F/CE.商品の修理
修理ご希望の際は下記必要事項を記載の上、customer@root-store.comへご連絡ください。
①お名前
②お電話番号
③メールアドレス
④ご住所
⑤破損箇所写真添付
⑥商品購入時期
⑦使用頻度
⑧使用・破損状況説明
⑨ ROOT ONLINE STORE購入時の注文ID
※当窓口はROOT ONLINE STOREでご購入いただいた商品の修理窓口となります。
その他取扱店(オンラインストア含む)でお買い上げのお客様はご購入された取扱店へお問い合わせください。
ご連絡頂きました後、当社で破損状態を確認し、メールにてご回答させて頂きます。
登録のメールアドレスにお間違いがないようご注意ください。メールが届かない場合はお使いのメールの設定などをご確認ください。
修理費用、期間について
修理商品の発送 / 返送費用はすべてお客様負担とさせて頂きます。
使用しているパーツや構造上の問題で修理お受けできないことがございますのでご了承ください。
破損状態により費用が異なる場合がございます。
初期不良の場合は無償で修理を承ります。
但しご購入からの経過日数、使用感で初期不良と判断できる場合のみに限ります。
※商品到着から1か月以上経過した商品の初期不良のご連絡はお受けできない可能性がございます。
NORDISK商品の修理
下記サービスセンターへお問い合わせください。
Nordisk Baseサービスセンター
(Nordisk製品に関してのお問合せ・修理等のアフターサービス窓口)
http://nordisk.co.jp/service/
〒424-0038 静岡県静岡市清水区西久保118-1 1F
メールアドレス:service@nordisk.co.jp
電話番号:054-368-7248
営業時間:平日10:00~17:00 土日祝休
If you would like to request a repair, please fill in the following information and email it to “customer@root-store.com”.
(1)Your name
(2)Phone number
(3)E-mail address
(4)Address
(5)Attach a photo of the damaged part.
(6)Date of purchase
(7)Frequency of use
(8)Explanation of use and damage
(9)Order ID for ROOT ONLINE STORE purchases
※This repair service is for products purchased from the ROOT ONLINE STORE.
If you purchased the product at other shops (including online stores), please contact the shop where you purchased the product.
After you contact us, we will check the damage and reply to you by e-mail.
Please make sure that your registered e-mail address is correct. If you do not receive an email, please check your email settings.
Repair costs and timeframes
The customer is responsible for all shipping and return costs of the repaired product.
Please note that repairs may not be accepted due to parts used or structural problems.
The cost may vary depending on the state of damage.
In the case of initial defects, we will repair the product free of charge.
However, this is limited to cases where the initial defect can be judged by the number of days elapsed since purchase and the feeling of use.
※We may not be able to accept a call for initial defects for products that have been defective for more than one month after arrival.