F/CE. Repair of goods

If you would like to request a repair, please fill in the following information and email it to “service@openyoureyesinc.com”.
(1)Your name
(2)Phone number
(3)E-mail address
(4)Address
(5)Attach a photo of the damaged part.
(6)Date of purchase
(7)Frequency of use
(8)Explanation of use and damage

You will need a receipt or invoice from the online store.
Please let us know the slip number on the receipt or the order ID on the delivery slip.
(If you lose it, please let us know the date of purchase.)
Customers who purchased the product at other stores (including online stores) should contact the store where the product was purchased.
After you contact us, we will check the damage and reply to you by e-mail.
Please make sure you have the correct email address for your registration. If you do not receive an email, please check your email settings.

About repair costs and duration

All shipping/return costs of the repaired product will be borne by the customer.

bag

2,500 yen (tax not included) per repair
Please be aware that we may not be able to repair the product due to parts or structural problems in use.
The cost may vary depending on the condition of the damage.
In case of initial failure, we will repair the product free of charge.
However, only in cases where the number of days that have passed since purchase and the feeling of use can be judged as initial defects.
It will take at least one month for the repair to be done in the overseas factory.

apparel

The cost is different depending on the product, so we will judge by the photo of the damaged part.
Please note that there is a possibility that the repair may not be possible due to the parts used or structural problems.